1. Information Collection

Personal Data: They collect information you provide voluntarily when requesting a quote or using their "Connect With Us" features. This includes:

Name

Phone number / WhatsApp details

Email address

Business or Delivery address in Lucknow/UP

Usage Data: Their website may collect non-personal information such as IP addresses and browser types to improve site performance.

2. Purpose of Data Use

Service Delivery: To provide Quotes and Services for office automation equipment (Photocopiers, IFPs, Cams etc.).

Communication: To send updates via WhatsApp or email regarding your inquiries or after-sales service requests.

Support: To enable their certified engineers to reach your location for maintenance and installation.

3. Data Sharing & Disclosure

Third-Party Manufacturers: As a reseller, they may share your contact details with OEMs (Original Equipment Manufacturers) for warranty registration or specialized technical support.

Legal Compliance: Information may be shared with government authorities if required under Indian law (e.g., GST reporting or legal investigations).

No Sale of Data: Standard policy for such B2B firms is that they do not sell or rent customer contact lists to third-party marketing firms.

4. Data Security

Encryption: The website uses SSL encryption to protect data transmitted via contact forms.

Internal Access: Access to customer data is restricted to authorized employees (e.g., sales and service engineers) who need the information to fulfill orders.

5. Your Rights

Correction/Deletion: You have the right to request that your personal information be corrected or deleted from their records once a transaction is complete.

Opt-Out: You can opt-out of marketing communications by notifying them directly via their contact number.

6. Contact Information

For specific privacy concerns or to exercise your data rights, you can contact their Lucknow office:

Entity: NOVELTY CREATION