1. General Business Information

Entity Name: NOVELTY CREATION

Location: Lucknow, Uttar Pradesh (Serving Lucknow and Near By areas Like Kanpur, Unnao, Hardoi, Shahjahanpur, Barabanki, Faizabad, Raebareli, Amethi, Gonda, Sitapur, Lakhimpur, Sultanpur, Bahraich, Sarasvati and other parts of UP).

Focus: Educational Equipment's, Conferencing Equipment's, Printing Equipment's and its Related Services, Sapir parts and Consumables Etc...

Core Business: Supplier and reseller of Office Automation Equipment and Educational Equipments Like(Photocopiers, Plotters, Interactive Flat Panels, Projecters, PTZ Cameras, Computers, and Peripherals).

2. Sales and Service Terms

We have well trained service staff to provide unentreated services to our customers how ever it is pre or post sales or warranty or out of warranty Products of customers.

Product Sourcing: Products are procured globally after research to ensure high quality and distinct service solutions.

Pre-Purchase Consultation: Sales representatives provide suggestions based on the customer's specific requirements and budget.

Installation & Support: The company maintains a pool of certified engineers for field service and after-sales support.

Service Areas: Primarily focused on Lucknow near by, but extending to Whole Parts of Uttar Pradesh.

3. Return and Refund Policy

According to their standard operating terms:

Manufacturing Defects: Returns are accepted only in the case of manufacturing defects.

Timeframe: Customers typically have 1-7 calendar days from the date of -receipt to return an item if a defect is found.

Condition of Return: The item must be unused, in the same condition as received, and in its original packaging with the receipt or proof of purchase.

No Refunds: The company generally maintains a "No Refund " Policy; only product replacements are considered upon approval after inspection of Company Personnel against any Defects.

4. Warranty and Liability

Manufacturer Warranty: Any warranty claims are subject to the specific terms and conditions provided by the original equipment manufacturer (OEM).

Service Disclaimer: Services are provided on an "as is" and "as available" basis.

Limitation of Liability: The company is not liable for delays or failures resulting from causes beyond their reasonable control (e.g., internet failures, acts of nature, or power disruptions).

5. User Obligations

Accuracy of Information: Users/Customers are required to provide accurate information when requesting quotes or planning purchases.

Electronic Communication: By using the website or contacting them via WhatsApp/Email, you consent to receive electronic communications regarding your orders or queries.

Contact for Specific Legal Queries

Since terms can be updated, for the most current legal document or a formal quote including specific contract terms, you can contact them directly.

Website: www.noveltycreation.com